| TUNGSTEN.ENX FEATURES AND SERVICES |
| Call Management |
Call Handling |
- Call waiting
- Three-way calling
- Conference calling
- Blind transfers
- Supervised transfers
- Call groups
- Hunt groups
- Call parking and retrieval
- Call recording
- Call broadcasting
- Overhead paging
- Intercom between extensions
- Pick up from any extension
- Send and receive faxes
|
- DID and DNIS based routing
- Blacklisting and call blocking
- Caller ID
- Caller ID on call waiting
- Caller ID based routing
- Customizable auto attendants
- Interactive Voice Response
- Forward calls to another extension, the PSTN, a mobile device,
or voice mail
- Call forwarding on busy, on no answer, from specific contacts,
or always
- Call announce
- Dial by name directory
- Direct inward system access
- Distinctive ring
- Do Not Disturb feature
- Roaming extensions
- Local and remote call agents
- Call queuing
|
| Voice mail |
Phone Features |
- Group voice mail
- Visual message waiting indicator
- Stutter dialtone message waiting indicator
- Send notification to an external number or an extension, via
SMS and email
- Email the voice mail, Folders for message organization
- Customizable voice mail greetings
|
- ADSI on-screen menu system
- Answer call via handset, headset, or speaker phone
- Multiple call appearances
- Multiple extensions per phone
- Incoming and outgoing call histories
- Redial from call histories
- Save callers to phone book
- Edit and delete callers from phone book
- Call waiting tone
- Call waiting indicator
- Turn call waiting on and off
- Custom ringtone for each line or phone book entry
- Customize outgoing Caller ID
- Block outgoing Caller ID
- Speed dial softkeys
|
| Call Center |
Instant Messaging |
- Call monitoring
- Call barging
- Call coaching
- ACD queues
- Predictive Dialer
- Queue agents
|
- Local messaging between co-workers
- Send and receive messages from popular services such as AIM/ICQ,
MSN Messenger, and Yahoo! Instant Messenger
- Invite participants to group chats
- Build messaging groups
|
| Video Conferencing |
Call Detail Reporting |
- Accept, initiate, or reject a video call
- Caller ID
- Do Not Disturb feature
- Support for multiple concurrent video calls
- Forward video calls to another extension
- Block or ignore calls from specific contacts
- Support for H.263, H.264
|
- CDR database
- User activity report
- Trunk activity report
- Queue activity report
- Agent activity report
- Third party integration
- CSV output of CDR
|
| Hold and Transfer Music |
Enhanced GUI |
- Mp3 based system
- Create playlists
- Customizable volume level
|
- Comprehensive operator control panel
- Extensive client application
|
| Integration |
Estimated Bandwidth |
- TAPI interface for Outlook
- Trouble ticketing integration
- CRM contact integration
|
- 95.2 kbps / G.711 µ-Law Call
- 39.2 kbps / G.792a Call
|
| VoIP Protocols |
VoIP Codes |
|
|
| Traditional Signaling |
|
- NI1 and NI2
- EuroISDN
- NFAS
- BRI
- 4ESS (AT&T)
- 5ESS (Lucent)
- DMS100
- GR-303,E&M Wink
- Feature Group B
- Feature Group D
- Ground Start
- Loop Start
- Kewlstart
- MF and DTMF support
|
|
After
watching "The Mummy" last weekend, our biggest client decided
to move their commercial shoot from Canada to South Africa. We had one
day to contact our location scouts, round up footage, and access the
server so we could show them the locations rather than tell them what
they looked like. Plus, the video had to be in Hi-Def because the commercial
director insists on shooting in HD. With Tungsten, we pulled it together
in record time, and kept our client happy. Now we're off to South Africa.